A Look Inside Journey Mapping

Journey Mapping changes the way people work. Having worked with thousands of people within hundreds of organizations in dozens of industries around the world, we know that the organizations are as different as the people they employ. 

We take the time to get to know the people who understand what, where, and why they and their organization are today vs. tomorrow. 


Through these relationships we establish a common definition of value allowing us to focus on delivering real-world and enduring results, to effectively position our clients to achieve the success as they have defined. 

Our consultants work directly with clients over long periods to help them effectively plan, deploy, and tailor their EWM processes and technologies. To that end, we only take on engagements where we believe the value created will be substantially greater than the cost of our solutions.

Values We Live & Work By
Results-driven, refined by experience, and always looking beyond the software, Journey Mapping is defined by the quality of our people. We are the rare consultancy that delivers all of the EWM expertise you need through a collaborative team and proven methodology.
  1. TIME
    We value time (your and ours) more than we do money (or anything else)
  2. PEOPLE
    We value people more than we do tools.
  3. COMMUNICATION
    Clear, candid, direct communication is inherent to how we work.
  4. COMMITMENT
    We honor our commitments and expect the same from those with whom we work.
Doug Den Hoed
Managing Partner
In my 25-year consulting career, I've had the good fortune to work with hundreds of companies across a variety of industries. Most of my favorite projects centered on designing and developing new ways for companies to visualize their business – and their success.
 
To date, I have co-founded four separate corporations that provided solutions to help companies find better ways of accomplishing their core operational work. I’ve sold one to a Fortune 100 company, and the others are all still going concerns, continuing to help dozens of clients every year.

 
The technologies have improved, of course, but my guiding belief is that by working directly with leadership and experts -- learning what is important and teaching what is possible together we can invent solutions that add dramatic value.

Marcus Smith
CEO & Managing Partner
After starting my first company in the mid-90’s, I've spent several "careers" in various implementation, product management, management consulting, and executive management roles.

I am a product of all of the teams with which I have had the privilege of working. My specialty now is building and leading those teams - exceptional teams that consistently deliver exceptional results.

Our teams have transformed global enterprises, established industry standards, and have consistently helped our employees, customers, and partners enjoy a genuine competitive advantage - measured by enduring trust, life-long relationships, and billions of dollars.  

Let's Do This!
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HOW DOES YOUR ORGANIZATION USE WORKFRONT? HAVE YOU ACCOMPLISHED EVERYTHING YOU EXPECTED?
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